If you help enough people get what they want, you will get what you want. -Zig Ziglar

Author of: Better Than Good: Creating a Life You Can’t Wait to Live

I have had an unpleasant interaction with a medical supply company recently.  I take full responsibility for my dissatisfaction because I assumed that I could trust this company to deliver what they said they would when they said they would.

Unfortunately,  I lost my cool.  this happens to me every once in a while and it is ugly.  As a musician,  every mistake I make is broadcast through an entire auditorium or recorded for posterity!  I can’t afford the  luxury of miscalculation or disengagement.  I don’t have the opportunity to go back and fix a wrong note that has been thrust out into the universe!

 I don’t really understand a world where you can go back and fix things.

When it comes to customer service,  I can understand how difficult it is to handle someone like myself that is furious with the  consequences of an employee’s  oversight.  All I wanted to hear them say was,

It is understandable that you are upset.  Let me figure out how we can fix this issue.

I never heard these words.  I don’t trust this company any more.  I feel like a victim of their power over me.  I don’t feel like I have a choice about where I purchase my medical supplies from and they know it.

Where does this principle of helping this company get what they want and eventually I will get what I want come in to play?

I need to give them the information they need to improve their system.

Forgive.

Move on.

Peace.